RDP Troubleshooting for Azure Virtual Machine

RDP Troubleshooting for Azure Virtual Machine

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RDP Troubleshooting for Azure Virtual Machine

Point 1 : Is the Machine in Running State?

Point 2 : Check If RDP port allowed, Default RDP port is 3389.

Point 3 : RDP port may be allow but there may be deny rule. Incase of 2 conflicting rules, the one with lower priority takes precedence.

Point 4 : Check Boot Diagnostics screenshot, what screen is the machine at.

Point 5 : VM Ip can be found in overview tab may show the ip of your load balancer.

Point 6 : Try to login with VM's pvt IP from another machine on same subnet.

Point 7 : Set RDP port from Run Commands.

Point 8 : Reset RDP Cert.

Point 9 : Azure Health status page. (status.azure.com/en-us/status).

Point 10 : Resources Health.

Point 11 : Try Restarting the machine.

Point 12 : Reapply & Redeploy

Point 13 : Does it prompt for username/password?

Point 14 : UserName Format

  • Domain\username

  • .\username (this is for local admin)

Point 15 : User account does not have RDP permission.

Point 16 : Network Level Authentication error ( for this just disable the NLA from the run commands).